Tenant FAQs

Which type of documentation do I need to provide before I book with Myrooms?

To book with us we need proof of ID. This includes an ID card or a passport if you are an EU, EEA, or Swiss citizen. Non EEA citizens have to provide a passport with either a valid visa or residence permit. This is because Myrooms carries out a process of licensee referencing and all prospective licensees should pass the right-to-rent checks.

What does my weekly rent cover?

At the beginning of your Licence Agreement, you will be asked to pay a one-off contribution of the value of one-two week rent. Capped gas and electricity, council tax, internet, and a professional fortnightly cleaning of any communal areas in the property are all included in your monthly licence fee.

How do I make my rent payments?

Myrooms recommends payments by direct debit via our nominated partner GO CARDLESS. At the start of your stay, Myrooms will send you a GO CARDLESS easy-to-use registration link. We also accept BACS and Credit Card payments (processing charges apply). We do not accept cheque payments.

What if I don’t have a UK bank account?

You can make licence fee payments from a non-UK account using SWIFT and BACS facility. If you are using an international card, you can also make a payment via STRIPE.

I don’t live in the UK and don’t have a bank account, can I pay by card?

Yes. You can pay by credit card via the platform of our nominated partner: STRIPE. Processing charges apply.

How long can I stay?

Our minimum stay length is 2 months, and the maximum is 12 months renewable at the end of each licence agreement term.

Will my room be cleaned?

All Myrooms licensees are responsible for the cleanliness of their rooms. Your licence fee does include a fortnightly cleaning from a professional service of the communal areas in your home. Myrooms also offers the option to allow Licensees to request a special cleaning for their room for a fee.

Is Internet provided by Myrooms?

Your licence fee will include internet connection already installed into the property. However, the speed and quality of the signal may vary. This is at the liability of the broadband service provider, and Myrooms do not accept liability for the quality of the internet signal.

Do I need to buy a TV license?

You will need to pay for a TV licence if you have a TV in your room. For more information see www.tvlicensing.co.uk

Are linen and kitchen essentials included?

Although our flats come fully-furnished, Myrooms do not provide linen, cutlery, crockery or cooking utensils.

Who do I contact if I need information about my contract, my stay, and administration queries?

You can contact our Administration Department on admin@myrooms.co.uk or via the ARTHUR ONLINE app.

Who takes care of any repairs or maintenance issues in my flat?

The Myrooms Property Management department can be contacted via the Arthur ONLINE app, or propertymanagement@myrooms.co.uk.

What if I don’t like my flatmates or the area?

Myrooms operate a free 7-day relocation service, and will attend to your concerns and happily assist you with finding another one of our properties more suited to you.

Can I renew my stay if required?

Yes, subject to availability. Contact us regarding this enquiry at customerservice@myrooms.co.uk

Can I view properties in person?

Myrooms offer remote video viewings only. When you get in touch with us regarding a specific room, an Agent will readily assist you with your requirements and/or queries.

When will I receive my deposit after moving out?

Myrooms will return your deposit after 10 working days. Don’t forget to ask us about our ZERO DEPOSIT alternative in cooperation with REPOSIT.

What are your opening times?

Myrooms operates Monday - Friday, 9AM - 6PM on weekdays, and on a pre-booked appointment on Saturdays. Our office is closed on Sundays. For emergencies however, you can contact us via the ARTHUR ONLINE app.

May I face additional expenses due to violations of terms and conditions or extra services?

Your room will be inspected before and after your stay. In the unlikely event of damage caused to the property, you will be asked to pay for the damages.